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Account information
How do I set up an account ?
How do I update my name and/or address ?
What is the Wish List and how do I use it ?
Order information
How do I find an item ?
How do I place an order ?
How do I use a Gift Check?
How can I check the status of my order ?
How can I cancel my online order ?
Payment options
What payment options are available ?
How do
I use my credit cards ?
Where do I send my check or money order ?
How do I use my Gift Checks ?
Autoship
What is AutoShip ?
How can I change the delivery schedule or cancel my AutoShip order ?
Shipping
How quickly will I receive my order ?
How can I track my order ?
Can I request express delivery ?
How do I ship a package to a friend ?
If I live outside the Philippines can I order from Value Vision ?
Returns
How do I return an item ?
How do I exchange an item ?
General
Is my order information secure online ?
What is Wait list ?
How do I find a show with a particular product ?
How can I find out about job opportunities at Value Vision ?
How do I find recipes online ?
Account information
How do I set up an account ?
How do I check my account information ?
How can I check my previous order history ?
If you already shopped using the web site, log in using your family name and
email address ?
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Our guarantee
We want
you to be 100% satisfied with your purchase. If for any reason you're not
happy contact our customer service dept at
(632)
8993518 & (632) 8993519
Your security
Value Vision respects your right to privacy and security online and makes it
a priority to keep your information safe. valuevision.com.ph uses advanced
SSL technology which encrypts your personal information to help protect it
from being decoded by anyone other than Value Vision. To verify SSL
encryption see our
secure page
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Q:
How can I place an order ?
A:
You can place an order on the web site site, or by calling (632) 8902345.
Q: What do I have to do to make
an order on the web site.
A. Please follow this link
" How to make an order".
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Q:
How do I contact Value Vision for customer service & support ?
A: For customer service, you can call us at (632) 8993518 & (632)
8993519
or
by mail at the following addresses:
Customer Service
Positive Response
1191 Vito Cruz Ext.,
Makati City
Manila.
Or by email :
customer-service@valuevision.com.ph
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Q:
I saw a product in the catalog, how do I make sure I get the bonus gift
items & earn lots of gift checks ?
A: When you order on the Internet you are entitled to a 200 pesos gift
check. You will receive this when your order is delivered. If you do not
receive your checks contact us on (632) 8993518 & (632) 8993519
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Q: How do I set up my account ?
A:
If you have never shopped on the Value Vision Web site, you will be prompted
to set up your customer registration to establish your new customer account.
This operation will only be required once. If you tick the box asking the
computer to remember your details, the software will auto-fill the boxes for
you in the future. If you use a different computer you will be prompted for
your last name and email address.
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Q:
How do I
update my account details name and/or address etc ?
A:
If you need to update your account details please go to
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Order information
Q:
How do I
find an item ?
A:
You may search for items using the search box located at the top right of
any page on our site. Type in a phrase such as "butterfly abs", "micromax",
"slim" or any other description, brand or item, then press the enter key or
click the GO button located beside the search box. Any items that match the
criteria you selected will appear on your screen. You can also enter any
item number in the search box and hit enter or click on the GO button to see
only that item.
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Q:
How do I
place an order?
A:
After choosing an item click checkout, you can follow the normal process..
Additional items can then be added to your shopping cart, simply click on
the "checkout " button, choose an address to send your order to, select
available delivery options and enter your payment method or credit card
number. It's that easy.
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Q: How will I know how much it costs including shipping ?
A:
First complete your order form on the website until the final stage, it will
give the complete price including shipping for your order.
You then have the choice of making the order or NOT.
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Q:
If I live
outside the Philippines, can I order from Value Vision ?
A:
At this time Value Vision only accepts orders automatically on the website
from :
Australia
Hong Kong
UK
US
Singapore
On small item .5 Kg or less.
For other countries or a weight greater than .5 Kg:
1.
Email to
info@valuevision.com.ph
2.
1. Call
(632) 8993518 & (632) 8993519
for a quotation.
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Payment options
Q:
What
payment options are available ?
A:
1.
Value
Vision operates a cash on delivery system (Philippines ONLY)
2.
We accept
all major credit cards including Visa, MasterCard, American Express, Debit
cards with the Visa or MasterCard logo are also accepted. Check debit cards
are not accepted.
3.
To order
using checks please complete the website order, (PHILIPPINES ONLY) WITH YOUR
CONTACT NUMBER. You will be contacted by a Value Vision Customer rep who
will arrange for the check collection. The goods will be shipped after the
check has been cleared.
4.
PayPlus.
5.
PMO
Customer Service
Positive Response
1191 Vito Cruz Ext.,
Makati City
Manila.
6 Bank to Bank BPI
Account # 3060 0007 85
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Q: How do I
use my Credit Cards
A:
Please follow the LINK to the Credit Card Information Page
Q:
Where do I
send my check ?
A:
Checks and other payment forms should be made payable to Positive Response,
they will then be collected by a Value Vision messenger : contact 8902345.
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Q:
How can I
change the delivery schedule or cancel my AutoShip order ?
A:
It's easy. Just call (632) 8961644
,
regarding updating, changing or canceling an existing AutoShip order. You
can also get information concerning ingredients or product usage.
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Shipping
Q:
How
quickly will I receive my order ?
A:
Orders
for all in-stock merchandise are processed within 48 hours.
All items are shipped directly from our own warehouses
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Q:
Can I
request express delivery ?
A:
Yes. Value Vision offers both standard (4 days) and express (1 to 2 days)
delivery, depending on province and time of order. Express orders will be
shipped in 24 hours at an extra charge please call (632) 8961644.
Express delivery may not be available on some items or in some areas.
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Q:
How can I
track my order ?
A:
You can check the status of your order by calling (632) 8961644.
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Q:
How do I
ship a package to a friend or an alternative address to my order address ?
A:
It's easy! After clicking on the "checkout " button in the shopping cart,
you can enter your alternative delivery address. When entering a new
address, you will be asked to supply a name and a contact number for the
entry.
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GIFT CARD AND DISCOUNTS
Q:
I want to give a gift check from Value Vision How do I go about getting one
?
A: Gift cards can be purchased at valuevision.com.ph or by phone at
(632) 8902345. Gift cards are available in denominations of 500 pesos.
Q:
Where can I use my Value Vision Gift Checks ?
A: Gift checks can be conveniently redeemed online or when placing
your order over the phone.
Q: What are shipping charges for Value Vision gift checks ?
A: Value Vision gift cards are shipped direct to you free of charge
(standard delivery).
Q: Do you gift wrap packages ?
A: Gift wrapping is available on request contact (632) 8902345.
Q:
How do I
use a Gift Check?
A:
Before using a gift check, review the restrictions that were provided to
you. They include:
1. Effective dates of the Gift Check.
2. Value of the Gift Check.
3. Number of items to which the check can be applied
4. Any restricted items or category of restricted items
After adding the items you want to your shopping cart and choosing where and
how to ship your items, you will arrive at the billing page where a Gift
Check can be entered. Simply enter your Gift Check code and click the "apply
coupon " button. You will receive a confirmation message that the coupon was
applied, and the discount amount will be displayed in the order total area.
Once you see that the coupon has been applied correctly, simply click the
"process my order " button to complete your order.
Coupons cannot be used on special offers presented to you after you have
clicked on the "process my order " button and completed your order.
Restrictions may prevent use on certain orders. If your checks is not
applied to your order, a message will be displayed to the top of the screen.
Please note that any items added to the shopping cart after the coupon has
been applied will not be discounted.
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Q:
How can I
check the status of my order ?
A:
Contact Customer service on (632) 896 1644.
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Q:
How can I
cancel my online order ?
A:
You can cancel an order by calling our automated Customer Service number at
(632) 896 1644. You will need your order number. Alternatively, you can
email us, but it may take up to 6 hours for us to respond to your email.
Orders are cancelable until they are sent to our warehouses for shipment.
Most orders can be cancelled on the day they are placed, but some orders,
such as waitlist and mail-in payment orders, are cancelable for a longer
period of time.
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Returns
Q:
What if I have a question regarding my ordered product ?
A:
Contact the Customer Service Dept on (632) 899 3518 to 19.
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Q:
Can I
exchange an item ?
A:
You can exchange an item for a variety of reasons, including:
• You would like to receive an exact duplicate item in a different color,
size, or style
• Your item arrived damaged, defective or was missing from the box
• Your item has not arrived within 16 days of the date it was shipped
To get an
exchange, please contact our Customer Service department at (632) 899 3518 &
(632) 899 3519
within 30 days of receipt (or the expected receipt date) of the package.
Exchanges are made for in-stock items; if we do not have the item in stock,
we will refund you the amount of your original purchase.
Once the exchange process has been initiated, you should receive your
exchange item within 30 days; if you have not received the exchange by then,
please contact us.
In most cases, we ask that you return the original item within 15 days of
calling in an exchange. If we do not receive your return within 15 days, you
will automatically be billed for the exchange item. Please follow the return
directions in "How do I return an item?"
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General
Q:
Is my
order information secure online ?
A:
You can shop with confidence on Value Vision. We utilize advanced SSL
technology, which encrypts your personal information to help protect it from
being decoded by anyone other than Value Vision.
For more information click here security.htm
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Q:
What is
Waitlist ?
A:
Some popular items may not be in stock when you are ready to place your
order. Whenever possible, we offer the convenience of Waitlist for these
items. Should the item(s) become available within the next 45 days, we will
ship it to you automatically. We will check every day for 45 days to see if
your item is back in stock. If it becomes available during that time, we
will ship it to you immediately. We will bill your credit card on the
shipping date, but never before. If your item remains unavailable for 45
days, we will send you an email stating that your order has been cancelled
and your credit card will NOT be charged.
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Q:
How can I
see when a product will be shown on TV ?
A:
To find out what items have been on air within the last and next 24 hours,
visit our program guide page.
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Q:
How can I
get product support for items purchased ?
A:
Our technical support department can be reached during normal working hours
(Philippines), by calling
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Q: What is
Autoship ?
A:
AutoShip is a simple and convenient way to ensure that you never run out of
your favorite products. We deliver them automatically to your door - when
you want to receive them. When you select our AutoShip program, we will
automatically send and bill you for a new shipment on a regularly scheduled
basis or one you customize. Future orders will automatically be shipped
every 30, 60, 90 or 120 days as chosen or on your personal delivery
schedule. There may be a one-time set-up fee on your AutoShip items. All
other items have the listed shipping and handling charged per shipment. You
may also select the initial shipping date, if the suggested schedule isn't
convenient for you. After your order has been placed, if you need to make
any changes, or even skip a shipment, call (632) 896 1644. You may increase
or decrease the frequency of shipments or even skip a shipment altogether.
AutoShip is only available on certain items and will be noted in the product
description.
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Q:
What is
the Wish List and how do I use it ?
A:
Our Wish List is a great way to save your favorite products online. You can
also send your Wish List to friends and family so they'll know the items you
would love to receive from valuevision.com.ph. While you are shopping, look
for the "add to wish list" button located on every product detail page. If
you have not previously shopped with valuevision.com.ph, you will be
required to set up an account. While you are in the Wish List, you can also
email your list to your friends. To send a surprise gift to a fellow
valuevision.com.ph.com shopper, use "find a Wish List".
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CATALOG INFORMATION
Q:
How do I get a catalog sent to me ?
A:
You can request a catalog via the Value Vision website. Simply click on the
link “Request a Catalog” at the top of the Value vision homepage. You will
be brought to a screen where you may order the current printed catalog FREE
of charge. You may also e-mail to
customer_service@valuevision.com.ph or
contact Value Vision customer service on
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Q:
How can I
find out about job opportunities at Value Vision ?
A:
To find out more about jobs at Value Vision, visit our Jobs@valuevision.com.ph
page.
Apply for any open position online or contact us at the following address:
Positive Response
1191 Vito Cruz Ext.,
Makati City,
1200
Contact: hrd@valuevision.com.ph
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Q:
How do I
find recipes online ?
A:
When you visit the valuevision.com.ph.com online cookbook, you will find
favorite recipes presented by cooking experts. Simply click on your chef of
choice.
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Q:
Chat
community ?
A:
TO BE ANNOUNCED SHORTLY
Q:
How can I
participate in one of your chats ?
A:
Chatting online is easy and fun! Just go to the chatcafé, sign in and start
chatting. Chat with one of our special guests or talk to your fellow Value
Vision shoppers. If you've never chatted on valuevision.com.ph.com before,
just click the "chat now" button and register with your phone number and
password. If you haven't established a password, you can set one up now.
After you agree to the terms and conditions, choose your chat nickname. Once
the chat window opens, simply type your comments in the white area next to
the "settings" button and then hit your "enter" key or click the "send"
button. During guest chats, you will not see your questions right away, as
your questions go into a holding area and are passed on one at a time. You
may also move between chat rooms by clicking the "rooms" tab and selecting
the room you'd like to go to. When you've finished chatting, simply click
"logout".
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Copyright
©
2003 MIS-Inc. All rights reserved.
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